Privacy Policy

STM Ride Transportation > Privacy Policy

We are committed to protecting and respecting your privacy and recognize the importance of responsibly using personal data collected on this website. We handle personal information with great care, ensuring its security and using it only for our legitimate business purposes in compliance with applicable law.

 

This policy sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

INFORMATION ON THE COLLECTION OF PERSONAL DATA

 

In the following, we inform you about the collection and processing of personal data when using our website. Personal data means individual information on personal or factual circumstances being attributable to an identified or identifiable natural person.

 

The company responsible is STM Ride Transportation Ltd. (“we”), 16 Hillard house, London E1w 3nn, United Kingdom. You can contact our data protection officer by sending an email via the contact form on our website. When you contact us by e-mail, we store the data you provide (your e-mail address, and if applicable, your first and last name and telephone number) to answer your questions.


SUBJECT OF THIS DATA PROTECTION DECLARATION

This privacy policy applies to all services offered on our website. This Data Protection Declaration exclusively deals with the handling of personal data by STM RIDE. If subcontractors perform our services, we provide information on the respective procedures below. In case you make use of services provided by third parties via the website, the data protection regulations of the respective third parties apply exclusively. STM RIDE does not check the data protection regulations of third parties.

 

COLLECTION AND PROCESSING OF PERSONAL DATA WHEN USING OUR SERVICES

We collect, store and process personal data in accordance with the handling of the transportation services and the technical administration. 

 

USE OF OUR SERVICES

To book a transfer we need your first and last name, your e-mail address, mobile phone number and specific payment information. We need the first and last name, e-mail address and mobile phone number to confirm the receipt of your booking, identify you as a user and communicate with you. We need credit card information or billing information to process the payment.

 

If you use our website, we will store your data required for the performance of the contract. Furthermore, we store the data provided by you voluntarily for the duration of your use of the website, provided that you do not delete it before. 

 

We encrypt the connection to prevent unauthorized access to your personal data, especially payment information.

 

It is your obligation to treat the personal access data confidentially and not to make them accessible to any unauthorized third parties. We do not assume any liability for the abuse of losing information (your password, reservation reference number and email address), unless we are responsible for the abuse.

 

We only pass on or otherwise communicate your personal data to third parties if it is necessary (i) to perform our contractual obligations, (ii) to handle payment transactions, (iii) if STM RIDE or the third party has a legitimate interest, or (iv) if you have previously given your consent. This means that the transportation service provider or other external providers of services (external fleet partner), as well as their respective drivers executing the transfers, receive the necessary information (first and last name, mobile phone number, flight number, pickup address, destination address and time of arrival as well as information on extra requests) via the website. Moreover, for credit card payment purposes the payment processor Stripe receives the necessary information (first and last name, mobile phone number, credit card information).

In addition to the previously mentioned third parties, we process your data using internal software within our business to provide customer support and handle bookings. Employees of STM RIDE subsidiaries, who are bound by the same strict GDPR rules as STM RIDE, may also process your data. These third parties may only use the data we share with them to fulfill their tasks. Any other use of the above information is inadmissible.

 

You will receive the transfer confirmation and contact data and further information from the driver or the taxi and limousine company (first and last name, telephone number, license plate, vehicle type) and updates regarding the journey via your e-mail address. 

 

To be able to use our services in a country outside the European Union (hereinafter referred to as “third country”) the transfer of your personal data to the respective fleet company or the external fleet partner as well as to the respective driver executing the ride in such a third country is necessary for the performance of our contractual obligations.


FEEDBACK REQUESTS FOLLOWING THE TRANSFER

After every trip, we will request you by e-mail to rate the driver and the vehicle. This rating only serves for quality assurance and improvement of customer satisfaction. The quality standards are important to us and we want to know if you are unhappy with the transportation service. Under these circumstances, we will get back to you by e-mail to ask questions about your transfer. At the bottom of each rating e-mail, you will find a link to unsubscribe at any time.

 

RIGHT OF AFFECTED PERSONS

You have the right, subject to certain exemptions, to receive a copy of any data that personally identifies you and is held by us. To request this, email us using the online contact form, including sufficient information to identify yourself and any other relevant details that may help us fulfill your request.

 

You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you may instruct us to correct that information.

 

COLLECTION OF PERSONAL DATA WHEN USING OUR WEBSITE

 

ACCESS DATA/ SERVER-LOG FILES

If you use our website exclusively for information purposes, without registering or otherwise providing us with information, we only collect the personal data that your browser transmits to our server (server log files/access data). If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security: Name and content of the accessed website, IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), the amount of data transferred, access status/HTTP status code (referrer URL), browser type, your operating system and its interface, language and version of the browser software.

 

COOKIES

We use cookies on our website. When you visit our website, your browser automatically creates a small file called a cookie, which is stored on your access devices (PC, laptop, smartphone, etc.). Cookies cannot run programs or transmit viruses to your computer. The cookie stores certain information related to the access device. This does not mean that we become aware of your identity directly. We are using so-called session cookies to recognize that you visited certain pages of our website. When you leave our website, we automatically delete those cookies.

We also use temporary cookies to optimize the usability of our website, and we store them on your device for a certain period. If you visit our website again to use our services, we will automatically recognize you and the inputs or settings you made, so you don’t have to repeat them.  On the other hand, we use cookies to collect statistical data via third party services on your website use and to analyze the data for optimization of the usability of our website. You can enable or disable cookies via the settings in your browser. However, not all interactive features of our website may be available if you disable cookies. You can find more information on how to prevent the use of cookies in each relevant section for the different services.

 

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