At STM Ride Transportation, we strive to provide excellent service and customer satisfaction. In the event that you are not completely satisfied with your purchase or experience, we offer the following refund policy:
Cancellation and Refund Eligibility
- Cancellations made within 24 hours prior to the scheduled service will be eligible for a full refund.
- Cancellations made within 12 hours prior to the scheduled service may be subject to a partial refund or cancellation fee.
- No refunds will be issued for cancellations made within 12 hours of the scheduled service or for no-shows.
Refund Requests
- All refund requests must be made in writing email to support@stmride.com
- Please provide your booking details, including the date of the service and any relevant supporting documents or information.
Refund Processing
- Refunds will be processed using the same payment method used for the original purchase.
- Please allow up to 7 business days for the refund to be processed and reflected in your account. The actual timeframe may vary depending on your financial institution.
Non-Refundable Items and Services
- Certain items or services may be non-refundable. This includes but is not limited to:
- Third-party fees, such as tolls or parking charges, which have already been incurred.
- Any personalized, custom-made, or special-order items.
- Services that have already been provided or consumed.
Disputed Charges
- If you believe there has been an error or unauthorized charge on your account, please contact our customer support as soon as possible for assistance. We will investigate the matter and take appropriate actions to resolve any disputes.
Modifications and Exceptions
- We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.
- In exceptional circumstances, we may make exceptions to our refund policy on a case-by-case basis, at our discretion.
Contact Us
- If you have any questions or need further assistance regarding our refund policy, please contact our support team using the provided contact information Email: support@stmride.com.
